We offer a 30-day money-back guarantee on all shared hosting plans.
1. Eligibility
Refund requests must be submitted within 30 days of the initial purchase. This policy applies to new hosting accounts only and does not cover renewals, domain registrations, or add-on services.
2. Non-Refundable Items
The following are non-refundable: domain name registrations, domain renewals, SSL certificates, dedicated IP addresses, migration fees, and any third-party software licenses.
3. How to Request a Refund
To request a refund, please contact our support team at support@salamahosting.com with your account details and reason for cancellation. Refunds are typically processed within 7-14 business days.
4. Refund Method
Refunds will be issued using the same payment method used for the original purchase. Mobile Money refunds may take up to 48 hours to process.
5. Abuse Prevention
Salama Hosting reserves the right to deny refunds in cases of service abuse, violation of our Terms of Service, or if the refund policy has been previously used by the same customer.